Trust desk & moderation
Report a fake profile, escalate a safety concern, or follow up on a moderation decision. Same address handles ID verification submissions.
Replies within 24 hours, Mon–Fri.
Contact Velora
Trust desk, moderation, and press — all routed through one inbox.
Velora is run from Nairobi. The fastest way to reach us is email — every channel below routes to admin@veloraescorts.com. We don’t take phone calls, and we don’t accept walk-ins.
Provider support
Questions about subscription tiers, billing, listing visibility, or how to earn the Photo Verified and ID Verified badges.
Replies within 24 hours, Mon–Fri.
Press & partnerships
Editorial enquiries, interviews, and partnership proposals. Include the publication and an outline of what you’d like to cover.
Replies within 2 business days.
What we won’t do over email
- Make or facilitate bookings on either side. That happens between client and escort directly, inside Velora’s moderated inquiry flow.
- Share any provider’s ID, video, phone number, or address with a third party. Verification documents stay in the team inbox.
- Reply to anonymous messages with no return address. We need an email to come back to you on.
Other useful pages: About Velora, Verification, Safety guide, FAQ.